In celebration of Black History Month, I’m focusing on being more intentional about inclusion. Inclusion requires BOTH the recognition that diverse perspectives drive better performance and the commitment to do the work to access those perspectives via empathy, allyship and deliberate action. And the number one reason for not including all voices? “We didn’t have enough time…”Īlone, representation and organizational proximity are not sufficient conditions to create an inclusive environment. Even more interesting was the fact that teams that were not hitting their numbers had at least one member complaining that their voice wasn’t being heard.
During a best practice sharing session, the common denominator to success became clear: teams that included all voices saw greater success. This became clear to me recently when we merged several teams into our customer success field organization to enhance communication and simplify the customer experience.Īfter the organizational change, some teams saw customer satisfaction scores rise materially, with commensurate revenue growth. Inclusion is hard work! Even if you could create a work environment that was a perfect vacuum-devoid of any conscious or unconscious bias-the pace and volume of work today make inclusion seem like another item on our overwhelming to-do lists. He starts to talk about his wife and women over the country hear his. When Jonah sees how sad his father is, he calls a radio psychiatrist, who dubs him Sleepless in Seattle cause Jonah says he can't sleep. To quote Microsoft’s Chief Diversity Officer, Lindsay Rae McIntyre, in her recent LinkedIn post, “Inclusion is a choice, and we’re making the choice to do the work”. It reminded me of this powerful poem called “Diversity” from UPS’s recent publication “ Black Voices From Big Brown" celebrating Black and African American executives at the company: Sleepless in Seattle (DVD, 2003, 10th Anniversary Edition) When Sam Baldwin's wife dies, he decides to move to Seattle with his son, Jonah. Second, I’m concerned we aren’t intentionally doing the hard work of inclusion. Focusing on representation is obviously an important first step, but it’s just that…the FIRST step in a lengthy and demanding process of building a high performing team that harnesses the power of all voices and perspectives. It’s a mistake to assume that a diverse team is an inclusive one.
This topic is especially relevant during Black History Month, but it’s something we should all be thinking about year-round.įirst, I’m afraid we conflate diversity with inclusion.
So what keeps me awake at night? Inclusion. And thinking about our market position before bedtime is as calming as taking a melatonin 😉. It’s definitely not our company’s technology portfolio – we are innovating world class technology in every category in which we choose to compete. Ok, maybe that makes it tough to fall asleep sometimes. It’s not the $45 billion in revenue, nor the points of market share that we have to deliver to Microsoft.
Though if we're being honest, you're probably going to want to make it more of a driving (or light rail!) tour if you plan on including Sea-Tac Airport.On a call the other day, a colleague asked me what keeps me up at night. We've mapped the film’s actually-in-Seattle locations out below so you can take your own, personal Sleepless in Seattle walking tour. But Sleepless is perhaps the one that’s most embedded in the cultural canon-at least, it’s the one that people know best as taking place here. There seems to be some kind of aquatic connection with journalist Annie Reed ( Meg Ryan ), who lives over on the east coast, at the foot of the pier on the Fells Point waterfront of Baltimore, at 904 South Broadway. There are a handful of popular films that were either filmed here or at least put up a good effort pretending to have been filmed here (hi, Vancouver), including Singles, 10 Things I Hate About You, Say Anything., The Ring, Harry and the Hendersons, Fifty Shades of Grey, and the Fabulous Baker Boys, to name a few. Sleepless In Seattle location: Annie Reed’s home by the pier: Broadway, Fells Point, Baltimore. It’s also a multi-occasion film, with touchpoints on Christmas, New Years Eve, and, of course, Valentine’s Day. Roll your eyes if you must, but the romantic comedy starring Tom Hanks and Meg Ryan introduced the rest of the country to Lake Union's floating homes and, for better or worse, gave East Coasters a reason to visit us more often. If we're talking about the film that most people identify with our city, there's really only one choice, if television’s Grey’s Anatomy or Frasier don’t count: Sleepless in Seattle.
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